At Tekno-X, we take the utmost care regarding the security and privacy of your personal data. This Privacy Policy explains how your data is collected, processed, and protected under the Turkish Personal Data Protection Law No. 6698 (KVKK) and the EU General Data Protection Regulation (GDPR).
Data controller: Tekno-X Teknoloji A.Ş. You can reach our address and contact information at info@tekno-x.com.
Our platform collects the following personal data: full name, phone number (for WhatsApp integration), email address (for Google/Firebase login), device information (for mobile app), usage data (asked questions, conversation history). Factory-specific technical data is isolated per tenant and is never shared with third parties.
Your data is processed for the following purposes: service delivery and subscription management, technical support and troubleshooting, enabling the AI assistant to respond to your questions, operating the factory memory and RAG system, fulfilling legal obligations.
All your data is protected with end-to-end encryption (E2E). Tenant-based isolation ensures each customer's data is completely separated from others. No technical data or trade secret processed on our platform is included in the training pool of general-purpose AI models. Database access is strictly controlled through Row-Level Security (RLS) policies.
Your personal data is retained for as long as your account is active and for the period required by legal obligations. If you request deletion of your account, your data will be permanently deleted within 30 days. Data subject to legal retention obligations (invoice records, etc.) is retained for the statutory period.
Your data is not shared with third parties without your explicit consent. The following exceptions apply: iyzico payment infrastructure (minimum data required for payment processing), Google Firebase (mobile authentication), competent authorities in case of legal obligation.
Pursuant to Article 11 of KVKK, you have the following rights: to learn whether your personal data is processed, to request information if processed, to learn the purpose of processing and whether it is used accordingly, to know third parties to whom data is transferred domestically/abroad, to request correction if incomplete/inaccurate, to request deletion or destruction, to request notification of correction/deletion to third parties, to object to exclusively automated analysis, to claim compensation for damages caused by unlawful processing.
Our web panel uses essential cookies for session management and security purposes. These cookies are necessary for the basic functionality of the service and do not collect personal data. No third-party analytics or advertising cookies are used.
To exercise your rights under KVKK, you may send an email to info@tekno-x.com. Your applications will be responded to within 30 days at the latest.
Last updated: January 1, 2026